Refund policy
Returns & refunds
We want you to love what you order — if something's not quite right, here's how to send it back.
Returns window
You have 28 days from your purchase date to return an item for a refund or exchange. After 28 days, we're unable to accept the return.
Condition of returns
Items must be unworn, unused, and returned in their original packaging with tags attached.
Items we can't accept returns on (for hygiene reasons)
- Underwear
- Swimwear
Sale items
Full-price items are eligible for a refund. Sale items can be exchanged for store credit.
How to return an item
- Pop the item back in its original packaging, along with your receipt or proof of purchase.
- Include your name and order number inside the parcel so we know it's from you.
- Post to: Øst London, Unit 2, 114–118 Commercial Street, London E1 6NF, United Kingdom
- Keep your proof of postage — we'd recommend a tracked service, as we can't take responsibility for parcels lost in transit.
Return postage is at your own cost and isn't refundable.
What happens next
Once we've received and checked your return, we'll email to confirm — along with whether your refund's been approved. Approved refunds go back to your original payment method within 5-7 business days.
Faulty or damaged items
If your item arrives faulty or damaged, email info@oestlondon.com with a photo and your order number, and we'll arrange a replacement or refund — no need to cover return postage in this case.