FAQ – Øst London
Free shipping for orders over £100




Customer Service Email: oestlondon@gmail.com



How secure is my personal information?

oestlondon@gmail.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, American Express.

Can I cancel my order?

You can cancel your order within 2 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items or get a store credit.



Do you ship internationally?

Yes! We ship everywhere in the world. Just be sure to check that the items you are ordering will clear customs in your country.

What shipping carriers do you use?

We choose Royal British Mail, UPS, DHL and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.

How long does it take to process my order?

We pride ourselves in handling your orders quickly and efficiently, with most orders dispatching within 48 hours of being placed; however, some orders may take up to 72 hours to process. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order. 

Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays 

How long does shipping take?

Our average shipping time is 1-8 business days depending on your location. 

United States, Canada, Australia, and New Zealand: 7-20 business days.

European countries: 6-15 business days.

Asian countries: 7-25 business days.

Rest of the world: 7-30 business days.



How do I track my order?

We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.

Are all my items shipped together?

It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.



How do I return my order: 

You can return your order to out shop in Shoreditch:

Øst London, unit 2, 114-118 Commercial Street, E1 6NF, London

or send it back to the same address. Please mark/note the return parcel with your order number and full name.

What is your return policy?

You are fully covered and protected by our 15-day “No Questions Asked” 100% money-back guarantee.

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 15 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.